Work Experience
My professional journey and career highlights
Bandwidth Global
December 2024 - Present
Afterhours Lead
December 2024 - Present
Oversaw afterhours logistics operations by coordinating team workflows, handling escalations, and providing leadership support to ensure round-the-clock efficiency.
- Handled exceptions such as reschedules, breakdowns, or off-route concerns with timely follow-ups and clear internal handovers
- Trained and supported junior dispatchers, reinforcing SOPs and ensuring adherence to service standards
- Maintained strong client relationships by delivering consistent service, clear communication, and issue resolution
- Coordinated cross-functional teams to maintain operational efficiency during critical afterhours periods
Executive Assistant (Client Relations Manager & Dispatcher)
September 2024 - Present
Managed real-time tracking of vehicles using GPS and logistics software to monitor shipment progress and provide updates to clients and stakeholders.
- Facilitated problem-solving by providing contingency plans during emergencies such as vehicle breakdowns or traffic disruptions
- Implemented systematic filing procedures to improve the organization and retrieval of critical paperwork for seamless operations
- Conducted thorough performance analysis of driver movements and delivery timelines, reporting key metrics to management for process improvements
- Streamlined communication channels between dispatch, drivers, and clients to enhance service delivery
Excelerate
August 2024 - September 2024
Data Analyst (Intern)
August 2024 - September 2024
Assisted in gathering, cleaning, and preprocessing large datasets from various sources to ensure data accuracy and consistency for analysis.
- Conducted exploratory data analysis to uncover patterns, correlations, and insights, using statistical tools and visualization techniques to support decision-making
- Created detailed reports and visualizations to communicate findings and recommendations to stakeholders, translating complex data into actionable insights
- Helped develop and evaluate machine learning models using techniques such as regression, classification, and clustering
- Assessed model performance using metrics like accuracy, precision, and recall to ensure reliable data-driven solutions
Wilena Nursery and Preparatory School
February 2024 - August 2024
Teacher
February 2024 - August 2024
Enhanced student engagement through the creation of interactive lesson plans, resulting in improved academic performance and classroom participation.
- Ensured the safety of all students by implementing emergency response procedures, resulting in a secure and nurturing environment
- Provided constructive feedback to students based on thorough assessment, resulting in improved academic growth and deeper understanding
- Strengthened educational partnerships by maintaining clear communication with students, parents, and colleagues
- Fostered a cohesive and productive learning environment through collaborative teaching methods
Ghana Statistical Service
January 2024 - February 2024
Field Officer (Contract)
January 2024 - February 2024
Successfully covered 100% of assigned establishments as a field enumerator for the Ghana Statistical Service for the 2024 Integrated Business Establishment Survey.
- Conducted 100+ interviews to collect census data, ensuring accurate and comprehensive information for analysis and decision-making purposes
- Partnered with colleagues to tackle challenges during data collection, cultivating a supportive atmosphere and ensuring timely completion of all tasks
- Ensured 100% accuracy of collected data by implementing quality control measures
- Enhanced the credibility of research findings and recommendations through meticulous data collection practices
Amata Cosmetics Ltd
July 2021 - December 2023
Sales Associate
July 2021 - December 2023
Secured a number of new client meetings, resulting in increased sales opportunities for the business.
- Sales reporting and reviewing performance, analyzing customer interactions and sales data
- Led to the development of targeted sales strategies, resulting in increased customer acquisition and retention
- Oversaw receiving, warehousing and distribution operations, resulting in improved inventory accuracy
- Maintained documentation and kept accurate records of warehouse activities, reducing inventory discrepancies
Gold Coast Restaurant Ltd
May 2017 - June 2020, January 2021 - June 2021
Stores and Operations Manager
January 2021 - June 2021
Compiled and submitted detailed daily and monthly reports on the status of consumable materials, facilitating efficient inventory management and cost-effective procurement strategies.
- Oversaw kitchen and production operations, ensuring smooth workflow, adherence to quality standards, and timely delivery
- Directed administrative functions at the East Legon Branch, orchestrating efficient office operations
- Optimized resource utilization and enhanced overall organizational productivity
- Implemented rigorous inventory control measures, identifying and categorizing slow-moving and non-moving items
Stores and Operations Manager
May 2017 - June 2020
Compiled and submitted detailed daily and monthly reports on the status of consumable materials, facilitating efficient inventory management and cost-effective procurement strategies.
- Oversaw kitchen and production operations, ensuring smooth workflow, adherence to quality standards, and timely delivery of products
- Directed administrative functions at the East Legon Branch, orchestrating efficient office operations
- Optimized resource utilization and enhanced overall organizational productivity
- Implemented rigorous inventory control measures to streamline procurement processes and minimize inventory holding costs
Nericks Interiors Ltd
July 2020 - January 2021
Sales Executive
July 2020 - January 2021
Facilitated seamless communication between the company and its clients, addressing inquiries, providing strategic counsel, and introducing innovative product solutions.
- Drove sales of company products and services through targeted marketing strategies, resulting in increased revenue and market penetration
- Produced comprehensive reports detailing marketing activities, encompassing campaign performance metrics and strategic insights
- Provided actionable recommendations for optimization to improve business performance
- Executed precise installation of curtains, blinds, and various interior decoration items, ensuring impeccable craftsmanship and client satisfaction
National Lottery Authority
January 2017 - May 2017
Retailer
January 2017 - May 2017
Served as a dedicated retailer under SIMNET GH LTD., a subsidiary of the National Lottery Authority, effectively managing sales operations and fostering customer engagement.
- Successfully marketed and sold lottery tickets, driving revenue generation and contributing to the achievement of sales targets
- Maintained accurate transaction records and financial documentation
- Provided excellent customer service, building relationships with regular customers
- Adhered to all regulatory requirements and company policies for lottery ticket sales
Career Progression
Key Career Highlights
Leadership Excellence
Led afterhours operations teams and trained junior staff while maintaining 100% service standards
Data-Driven Results
Achieved 100% accuracy in data collection and analysis across multiple projects and roles
Process Optimization
Consistently improved operational efficiency through systematic process improvements
Client Relations
Maintained strong client relationships and achieved high customer satisfaction across all roles
Ready to Discuss Opportunities?
Let's explore how my diverse experience can add value to your organization.
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